Remote Customer Support Specialist — US Night Shifts

iLabs; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

iLabs is seeking a Customer Support Specialist for Cloud of Goods to deliver outstanding service, handle inquiries, and ensure smooth order fulfillment for US-based customers.

You will manage calls, emails, and live chats, upsell suitable rentals, and uphold SLAs while working 12-hour shifts aligned with US time zones. 1–2 years of related experience and excellent English are required.

Join a global team focused on empathy, problem-solving, and memorable customer experiences.

Qualifications

• 1–2 years in customer service or related fields.
• Excellent written and spoken English.
• Strong phone etiquette and empathy.
• Experience with US-based customers a plus.
• Comfortable with night shifts to match US time zones.

Responsibilities

• Provide accurate information using the right tools.
• Handle inbound/outbound calls, emails and live chats.
• Resolve complaints with solutions and follow-up.
• Identify service challenges and escalate appropriately.
• Promote rentals and upsell products based on customer needs.
• Keep records of customer interactions and file documents.
• Adhere to policies, quality standards and SLAs.

Skills

Phone etiquette

Excellent English

Customer service

Tele sales

Typing

Grammar

CRM software

US geography

US customer experience

Night shift

Tools

CRM software

Job description

iLabs is seeking a Customer Support Specialist for Cloud of Goods to deliver outstanding service, handle inquiries, and ensure smooth order fulfillment for US-based customers.

You will manage calls, emails, and live chats, upsell suitable rentals, and uphold SLAs while working 12-hour shifts aligned with US time zones. 1–2 years of related experience and excellent English are required.

Join a global team focused on empathy, problem-solving, and memorable customer experiences.