Senior Global Customer Support Lead — Night Shift

MaziCTools; United States; Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Leave encashment

Paid sick time

Job summary

MaziCTools is seeking a Freelance Sr. Executive for Customer Support in the United States. In this role, you will manage inbound chats and address customer needs efficiently while ensuring high satisfaction standards.

The ideal candidate has at least 3 years of customer service experience and possesses strong communication skills. Flexibility for night shifts and weekends is essential. Benefits include leave encashment and paid sick time.

Qualifications

• Minimum 3 years of experience in customer service, ideally handling international customers.
• Demonstrated excellence in customer service, committed to delivering exceptional care.
• Flexibility with work hours and willingness to work the night shift.

Responsibilities

• Manage multiple inbound chats, ensuring accurate collection of necessary information.
• Identify and address customer needs by providing appropriate solutions.
• Handle customer issues promptly and professionally.

Skills

Customer service excellence

Outstanding verbal and written communication

Multitasking ability

Leadership skills

Tools

MS Excel

MS PowerPoint

Job description

MaziCTools is seeking a Freelance Sr. Executive for Customer Support in the United States. In this role, you will manage inbound chats and address customer needs efficiently while ensuring high satisfaction standards.

The ideal candidate has at least 3 years of customer service experience and possesses strong communication skills. Flexibility for night shifts and weekends is essential. Benefits include leave encashment and paid sick time.