Hybrid Customer Success Specialist

NAVEX Global, Inc.; Charlotte (NC); Hybrid; USD 27,000 - 39,000; Full time

Job summary

NAVEX Global, Inc. is seeking a Customer Support Specialist to provide frontline support for Customer Administrators of NAVEX’s risk and compliance platform. You will diagnose issues, guide configuration changes, and resolve technical questions while building trust with stakeholders.

In a hybrid work environment, you’ll collaborate with cross-functional teams, create knowledge resources, and mentor peers to strengthen the customer experience and drive successful outcomes.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 2+ years of customer service and software support experience.
• Proficiency in Windows and Microsoft Office; CRM experience (Salesforce preferred).
• Ability to learn quickly and work in a team environment.

Responsibilities

• Serve as a trusted advisor by understanding customer goals and outcomes.
• Lead complex customer issues through diagnosis, resolution, and follow-up.
• Adapt communication styles to engage technical and business stakeholders.
• Independently manage escalated customer situations and expectations.
• Create and enhance knowledge resources, processes, and best practices.
• Mentor peers to strengthen team capabilities.

Skills

Customer service

Software support

CRM management

Training

Team collaboration

Attention to detail

AI Readiness

Education

Bachelor's degree or equivalent practical experience

Tools

Salesforce CRM

Windows

Microsoft Office

Job description

NAVEX Global, Inc. is seeking a Customer Support Specialist to provide frontline support for Customer Administrators of NAVEX’s risk and compliance platform. You will diagnose issues, guide configuration changes, and resolve technical questions while building trust with stakeholders.

In a hybrid work environment, you’ll collaborate with cross-functional teams, create knowledge resources, and mentor peers to strengthen the customer experience and drive successful outcomes.