Customer Service Representative (Fully Remote)

My Hero VA; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

My Hero VA is seeking a fully remote Customer Service Specialist to provide responsive support for a U.S. based appliance repair service. You will handle inquiries, scheduling, and CRM updates to ensure a smooth client experience.

Ideal candidates have prior customer service experience, fluent English, and comfort using CRM, dispatching, or scheduling tools. You will work independently from a quiet home office with Pacific Time hours.

Qualifications

• Previous customer service experience and fluent English.
• Experience using CRMs, dispatching, or service scheduling systems.
• Proactive mindset and ability to work independently in a remote environment.

Responsibilities

• Answer incoming customer calls promptly and professionally.
• Assist customers with scheduling and general service requests.
• Manage and update customer information in CRM systems.

Skills

Customer service

CRM systems

Dispatching

Service scheduling

Independent work

Fluent English

Job description

• Provide responsive and reliable phone support for a U.S. based appliance repair service company.
• Take ownership of delivering the best possible customer experience.

Responsibilities:

• Answer incoming customer calls promptly and professionally.
• Assist customers with scheduling and general service requests.
• Manage and update customer information in CRM systems.

Requirements:

• Previous customer service experience and fluent English.
• Experience using CRMs, dispatching, or service scheduling systems.
• Proactive mindset and ability to work independently in a remote environment.

Location and Availability:

• Fully remote work from home role.
• Full-time availability from 8:00 AM to 6:00 PM Pacific Time.
• Stable internet connection and quiet workspace required.

My Hero VA is a virtual assistant and customer service staffing company that connects U.S. businesses with remote support staff. They focus on reliability and professionalism, hiring remote workers to handle customer service for their clients.