Remote Customer Support Specialist: Problem Solver

Steno; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

Steno is seeking a remote Customer Support professional to handle inbound calls and tickets with professionalism and care. You will use Zendesk, Slack, and Guru to resolve issues and communicate clearly with clients from first contact to resolution.

The role emphasizes an hospitality mindset, problem-solving, and a fast, reliable response across channels. You will work Monday–Friday, 10:30 am–7 pm PT, supporting a growing client base from a fully remote setting.

Qualifications

• Experience providing phone-based customer support.
• Strong written and verbal communication skills.
• Ability to stay composed under pressure and manage multiple queues.

Responsibilities

• Provide phone-based customer support and manage inbound calls.
• Handle support tickets with clear, timely responses.
• Collaborate with Account Management, Scheduling, Billing, Production, and other teams.
• Follow escalation paths to resolve issues efficiently.

Skills

Phone support

Written communication

Verbal communication

Remote work

Tools

Zendesk

Slack

Guru

Job description

Steno is seeking a remote Customer Support professional to handle inbound calls and tickets with professionalism and care. You will use Zendesk, Slack, and Guru to resolve issues and communicate clearly with clients from first contact to resolution.

The role emphasizes an hospitality mindset, problem-solving, and a fast, reliable response across channels. You will work Monday–Friday, 10:30 am–7 pm PT, supporting a growing client base from a fully remote setting.