Remote Customer Support Specialist — Hospitality & Impact

Steno's; USA; Remote; USD 42.000 - 66.000; Vollzeit

Zusammenfassung

Steno is seeking a responsive customer support specialist to handle inbound calls and tickets with a hospitality mindset. You’ll work remotely, relying on Zendesk, Slack, and Guru to resolve issues quickly and clearly.

The role emphasizes thoughtful communication, calm handling of pressure, and collaboration across teams to ensure client satisfaction. Applicants should have phone-based support experience and be available Mon-Fri, 10:30 am-7 pm PT.

Qualifikationen

• Experience providing phone-based customer support.
• Strong written and verbal communication skills.
• Ability to stay composed under pressure while resolving inquiries.
• Comfort with remote, async collaboration and use of support tools.

Aufgaben

• Handle inbound calls and support tickets with professionalism and care.
• Collaborate with cross-functional teams to resolve client issues efficiently.
• Follow escalation paths and maintain a strong team knowledge base.

Kenntnisse

Phone-based support

Written communication

Verbal communication

Calm under pressure

Remote work

Tools

Zendesk

Slack

Guru

Jobbeschreibung

Steno is seeking a responsive customer support specialist to handle inbound calls and tickets with a hospitality mindset. You’ll work remotely, relying on Zendesk, Slack, and Guru to resolve issues quickly and clearly.

The role emphasizes thoughtful communication, calm handling of pressure, and collaboration across teams to ensure client satisfaction. Applicants should have phone-based support experience and be available Mon-Fri, 10:30 am-7 pm PT.