Remote Customer Support Specialist - Equity & Flexible PTO

Steno Agency, Inc.; United States; Remote; USD 29,000 - 34,000; Full time

Benefits offered by this job

Equity options

Health plans for employees and depend

Remote-first with monthly stipend

Job summary

Steno Agency, Inc. is seeking a remote-first Customer Support specialist in the United States. The role focuses on delivering responsive phone and ticket support with a hospitality mindset, handling inquiries across Zendesk, Slack, and Guru.

You will be the frontline for client interactions, collaborating with Account Management, Billing, and Production to resolve issues quickly. Monday to Friday, 10:30 am–7 pm PT, with a monthly stipend for home office setup.

Qualifications

• Experience providing phone-based customer support.
• Strong written and verbal communication skills.
• Ability to stay composed under pressure and manage multiple tools.

Responsibilities

• Provide phone and ticket-based customer support with empathy and efficiency.
• Collaborate with cross-functional teams to resolve issues quickly.
• Follow established workflows and escalation paths to resolve inquiries.

Skills

Phone support

Written communication

Verbal communication

Tools

Zendesk

Slack

Guru

Job description

Steno Agency, Inc. is seeking a remote-first Customer Support specialist in the United States. The role focuses on delivering responsive phone and ticket support with a hospitality mindset, handling inquiries across Zendesk, Slack, and Guru.

You will be the frontline for client interactions, collaborating with Account Management, Billing, and Production to resolve issues quickly. Monday to Friday, 10:30 am–7 pm PT, with a monthly stipend for home office setup.