Remote SaaS Customer Support Specialist

Remote Jobs; Toms River (NJ); Remote; USD 40,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life Ins.

401k Retirement Plan

Vacation and Sick Time

Annual Bonus

Employee Assistance Program

Education Assistance Program

Employee Discount Store

Equity Opportunities

Discounted Storage

Job summary

QuikStor is seeking a Customer Service Representative to be the first contact for clients, handling chat, email, and phone inquiries. You will own conversations from first reply to resolution, guiding users through standard workflows and escalating complex technical issues to the proper team.

Based remotely with residency in New Jersey, you will work with Intercom for ticket routing and stay aligned with response targets.

Qualifications

• Minimum 2 years in a customer service role with direct chat, email, and phone.
• Experience using ticketing/helpdesk systems (Intercom, Zendesk, Freshdesk, HubSpot, ServiceNow).
• Clear, friendly written communication and a calm, patient phone presence.
• Ability to manage a busy queue, prioritize, and follow through on every open conversation.
• Willingness to learn new software quickly and explain it to others.

Responsibilities

• Respond to inbound client conversations promptly and warmly.
• Resolve everyday questions including how-to, accounts, payments, and reports.
• Walk facility staff through tasks step by step via chat, email, or phone.
• Keep clients updated at every step until the issue is resolved.
• Flag urgency and escalate when needed.

Skills

Customer service

Written communication

Telephone presence

Tools

Intercom

Zendesk

Freshdesk

HubSpot Service Hub

ServiceNow

Job description

QuikStor is seeking a Customer Service Representative to be the first contact for clients, handling chat, email, and phone inquiries. You will own conversations from first reply to resolution, guiding users through standard workflows and escalating complex technical issues to the proper team.

Based remotely with residency in New Jersey, you will work with Intercom for ticket routing and stay aligned with response targets.