Remote Customer Support Specialist – Privacy SaaS

Deleteme Europe Ltd.; United States; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health benefits

401k

Parental leave

Paid time off

Company holidays

Birthday off

WFH stipend

Cell phone reimbursement

Fitness membership

Childcare reimbursement

DeleteMe Gold

Discounted plans for friends

Job summary

DeleteMe Europe Ltd. is seeking a Customer Support Representative who reports to the Team Leader.

After extensive training in this role, the CSR will respond to support requests via Zendesk to resolve support concerns and answer pre-sale inquiries. You will educate customers on best practices, document information about the case, resolution, or feedback in order to help inform the strategic direction of the company, and partner with internal teams to resolve complex issues.

Qualifications

• Strong communication and interpersonal skills.
• Adept troubleshooting, problem-solving, and critical thinking.
• Passion for learning and an ability to communicate complex issues clearly.
• Ability to adapt to rapid changes in the workplace.
• Proficient in using technology and navigating multiple systems.

Responsibilities

• Educate customers on best practices.
• Document information about the case, resolution, or feedback.
• Partner with internal teams to resolve complex issues while championing customers’ needs.
• Resolve inquiries via web, email, and internal ticketing system in line with SLAs.
• Identify potential user interface issues and elevate for resolution.
• Elevate customer issues that cannot be resolved to the Deleteme Support team leader.

Skills

Communication skills

Troubleshooting

Learning ability

Adaptability

Technical proficiency

Tools

Zendesk

CRM systems

Job description

DeleteMe Europe Ltd. is seeking a Customer Support Representative who reports to the Team Leader.

After extensive training in this role, the CSR will respond to support requests via Zendesk to resolve support concerns and answer pre-sale inquiries. You will educate customers on best practices, document information about the case, resolution, or feedback in order to help inform the strategic direction of the company, and partner with internal teams to resolve complex issues.