Remote Customer Support Specialist — Part-Time

Secur-Serv; Oregon; Hybrid; USD 34,000 - 52,000; Full time

Benefits offered by this job

LinkedIn Learning

Employee Assistance Program (EAP)

Training opportunities

Job summary

Secur-Serv is seeking a Customer Relationship Representative to provide first-line support to LSAC registrants from a remote home office in the United States. You will respond via phone, email, and chat, resolve inquiries, and document feedback for continual improvement.

Ideal candidates have at least 2 years of customer service experience, strong communication skills, and proficiency with MS Office. The role offers a flexible schedule and weekend availability as needed, with paid training and

Qualifications

• High School Diploma or GED required.
• Minimum 2 years of customer service experience.
• Strong verbal and written communication; clear speaking voice.
• Ability to write clearly with strong grammar and proofreading.
• Proficient in Microsoft Office, Windows, Excel and Adobe Acrobat.
• Able to work under pressure in a production environment.
• Flexible, adaptable, upbeat, team-oriented.

Responsibilities

• Provide front-line candidate support via telephone, email and chat in a courteous, timely manner.
• Document candidate feedback and perform data entry as needed.
• Research and resolve candidate questions and issues.
• Prepare clear written responses via letters and LSAC email.
• Meet performance and quality metrics across all channels.
• Attend training and support LSAC initiatives and projects.

Skills

Customer service

Verbal communication

Written communication

MS Office

Problem resolution

Team player

Education

High School Diploma or GED

Tools

Microsoft Office

Windows

Adobe Acrobat

Excel

Job description

Secur-Serv is seeking a Customer Relationship Representative to provide first-line support to LSAC registrants from a remote home office in the United States. You will respond via phone, email, and chat, resolve inquiries, and document feedback for continual improvement.

Ideal candidates have at least 2 years of customer service experience, strong communication skills, and proficiency with MS Office. The role offers a flexible schedule and weekend availability as needed, with paid training and