Remote Customer Support Specialist – Mobility Platform

Via; Germany (OH); Remote; USD 20,437 - 29,107; Full time

Benefits offered by this job

100% work from home

Modern IT hardware

30 days of vacation per year

Job summary

A transportation technology company is seeking a Customer Service Representative to ensure smooth operations of on-demand services. This remote role requires fluency in German and English, strong communication skills, and a passion for customer service. You will assist drivers and passengers, handle inquiries, and support customer satisfaction. The position offers a €15.40 hourly rate for a 40-hour work week and includes 30 days of vacation annually.

Qualifications

• You must speak fluent German (C2 or native) and English (C1 or C2).
• You should be a good communicator and able to adapt your tone appropriately.
• You need to be calm in stressful situations and find creative solutions.

Responsibilities

• Ensure the smooth daily operation of services through phone and email support.
• Work scheduled shifts with bonuses for certain times.
• Support drivers and passengers in all matters.

Skills

Fluent German (C2 or native)

Good communication skills

Customer service orientation

Calm under pressure

Technology-savvy

Job description

A transportation technology company is seeking a Customer Service Representative to ensure smooth operations of on-demand services. This remote role requires fluency in German and English, strong communication skills, and a passion for customer service. You will assist drivers and passengers, handle inquiries, and support customer satisfaction. The position offers a €15.40 hourly rate for a 40-hour work week and includes 30 days of vacation annually.