Remote Customer Support Specialist - Grow with Impact

healthbay; Oneonta (AL); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Flexible remote work

Paid training and professional dev.

Home office equipment stipend

EAP

Performance-based bonuses

Career advancement opportunities

Job summary

healthbay is seeking a dedicated Remote Customer Support Specialist to assist customers via phone, email, live chat, and other digital channels. You will resolve inquiries, troubleshoot issues, and maintain high service standards from a home office, supporting customers across the United States.

The role emphasizes problem-solving, clear communication, and the ability to work independently in a remote environment.

Qualifications

• 1–3 years of experience in customer support, help desk, or call center environments.
• Excellent verbal and written communication skills.
• Strong problem-solving, active listening, and conflict-resolution abilities.
• Proficiency with Microsoft Office, Google Workspace, and CRM/support platforms.

Responsibilities

• Respond to customer inquiries via phone, email, live chat, and ticketing systems.
• Troubleshoot and resolve customer issues efficiently while providing accurate information.
• Process orders, returns, refunds, exchanges, and account updates.
• Document customer interactions and resolutions in CRM and support platforms.
• Escalate complex or unresolved issues to the appropriate departments.
• Educate customers on products, services, and company policies.
• Monitor and meet KPIs, including CSAT, response time, and first-contact resolution.
• Collaborate with internal teams to improve customer experience and support processes.
• Maintain knowledge base articles and contribute to continuous process improvements.

Skills

Customer service experience

Excellent communication

Multitasking ability

Remote work adaptability

Problem-solving

Education

High school diploma or equivalent

Associate or Bachelor preferred

Tools

Salesforce

Zendesk

Freshdesk

Intercom

HubSpot

Job description

healthbay is seeking a dedicated Remote Customer Support Specialist to assist customers via phone, email, live chat, and other digital channels. You will resolve inquiries, troubleshoot issues, and maintain high service standards from a home office, supporting customers across the United States.

The role emphasizes problem-solving, clear communication, and the ability to work independently in a remote environment.