Customer Support / Technical Support Analyst (Fully Remote)

Jobgether; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

Jobgether, a provider of essential customer and technical support for a federal health program, is seeking a remote customer support specialist. This seasonal role runs from November 2026 to March 2027 and entails handling calls, emails and chats while owning customer requests end-to-end.

Strong communication and analytical skills are required, along with U.S. citizenship and the ability to pass a federal background check. This position is fully remote with no travel involved.

Qualifications

• High school diploma and 2-5 years of customer service or technical support experience.
• Must be a U.S. citizen and pass a federal background investigation.
• Strong communication and analytical skills are essential.
• Fully remote with no travel required.
• Seasonal assignment from November 2026 to March 2027.

Responsibilities

• Handle inbound and outbound calls, emails, and web chats for a federal health program.
• Take end-to-end ownership of customer requests and ensure timely, accurate resolutions.
• Investigate processing issues and coordinate resolutions for edit code rejections and discrepancies.
• Monitor batch processing activities and provide outreach when exceptions occur.
• Document every interaction and maintain complete case histories.

Skills

Customer service

Technical support

Communication

Analytical thinking

Education

High school diploma

Job description

• You will handle inbound and outbound calls, emails, and web chats for a federal health program.
• You will take end-to-end ownership of customer requests and ensure timely, accurate resolutions.

Key Responsibilities:

• Investigate processing issues and coordinate resolutions for edit code rejections and discrepancies.
• Monitor batch processing activities and provide outreach when exceptions occur.
• Document every interaction and maintain complete case histories.

Requirements:

• High school diploma and 2-5 years of customer service or technical support experience.
• Must be a U.S. citizen and pass a federal background investigation.
• Strong communication and analytical skills are essential.
• Fully remote with no travel required.
• Seasonal assignment from November 2026 to March 2027.

Jobgether

The company provides essential customer and technical support for a federal health program, assisting individuals with inquiries and resolving technical and administrative issues. It operates as a partner company with a focus on professionalism, accuracy, and independent remote work.