Customer Experience & Relationship Specialist

Lorygen Group; Los Angeles (CA); On-site; USD 38,000 - 52,000; Full time

Job summary

Lorygen Group is seeking a Customer Service Representative to provide professional assistance and build strong customer relationships. The role emphasizes customer experience, effective communication, and ongoing development within a team setting.

Ideal candidates enjoy helping people, have strong listening skills, and are eager to learn about sales and customer service best practices. A welcoming, professional environment supports your growth.

Qualifications

• High school diploma or equivalent is required.
• Strong verbal communication and interpersonal skills are essential.
• Customer-focused and professional attitude is expected.
• Positive attitude and willingness to learn are important.
• Strong problem-solving and listening skills are required.
• Ability to work effectively in a team environment.
• Reliable, adaptable, and organized.
• Previous customer service, retail, hospitality, or sales experience is a plus but not required.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Identify customer needs and provide appropriate recommendations.
• Build and maintain positive relationships with new and existing customers.
• Assist with customer inquiries and routine concerns.
• Support customer follow-ups and relationship-building activities.
• Assist with customer acquisition and retention initiatives.
• Maintain organized records of customer interactions and follow-up activities.
• Collaborate with team members to meet customer service and performance goals.
• Represent the company professionally during all customer interactions.
• Participate in ongoing training and professional development.

Skills

Verbal communication

Interpersonal skills

Customer service

Teamwork

Problem-solving

Listening skills

Organized

Reliability

Education

High school diploma or equivalent

Job description

Lorygen Group is seeking a Customer Service Representative to provide professional assistance and build strong customer relationships. The role emphasizes customer experience, effective communication, and ongoing development within a team setting.

Ideal candidates enjoy helping people, have strong listening skills, and are eager to learn about sales and customer service best practices. A welcoming, professional environment supports your growth.