Remote Customer Support Specialist for AI Training

aitrainer; Northern (KY); Hybrid; USD 44,000 - 93,000; Full time

Job summary

micro1 is seeking a Customer Support Assistant for remote work based in the United States. You will help train next-generation AI systems by delivering high-quality support responses and documenting customer interactions in a CRM system.

Ideal candidates have at least 3 years in customer support, excellent written and verbal communication, and the ability to contribute product knowledge while maintaining empathy and problem-solving focus.

Qualifications

• Minimum of 3 years’ experience delivering customer support.
• Strong written and verbal communication with clear tone.
• Advanced proficiency in CRM software and digital support tools.
• Experience working in remote or distributed project settings is a plus.

Responsibilities

• Deliver clear, empathetic, and efficient support responses to customer inquiries across channels.
• Document, manage, and track interactions in CRM with accuracy.
• Analyze issues, identify root causes, and propose actionable solutions.
• Contribute product knowledge to educate end-users.
• Collaborate to document feedback and trends across projects.
• Generate and review FAQs and best practices for knowledge transfer.
• Provide scenario-based input to train AI systems in real-world contexts.

Skills

Communication

Empathy

Problem Solving

Product Knowledge

Tools

CRM Software

Job description

micro1 is seeking a Customer Support Assistant for remote work based in the United States. You will help train next-generation AI systems by delivering high-quality support responses and documenting customer interactions in a CRM system.

Ideal candidates have at least 3 years in customer support, excellent written and verbal communication, and the ability to contribute product knowledge while maintaining empathy and problem-solving focus.