Customer Support Assistant at micro1

aitrainer; Northern (KY); Hybrid; USD 44,000 - 93,000; Full time

Job summary

micro1 is seeking a Customer Support Assistant for remote work based in the United States. You will help train next-generation AI systems by delivering high-quality support responses and documenting customer interactions in a CRM system.

Ideal candidates have at least 3 years in customer support, excellent written and verbal communication, and the ability to contribute product knowledge while maintaining empathy and problem-solving focus.

Qualifications

• Minimum of 3 years’ experience delivering customer support.
• Strong written and verbal communication with clear tone.
• Advanced proficiency in CRM software and digital support tools.
• Experience working in remote or distributed project settings is a plus.

Responsibilities

• Deliver clear, empathetic, and efficient support responses to customer inquiries across channels.
• Document, manage, and track interactions in CRM with accuracy.
• Analyze issues, identify root causes, and propose actionable solutions.
• Contribute product knowledge to educate end-users.
• Collaborate to document feedback and trends across projects.
• Generate and review FAQs and best practices for knowledge transfer.
• Provide scenario-based input to train AI systems in real-world contexts.

Skills

Communication

Empathy

Problem Solving

Product Knowledge

Tools

CRM Software

Job description

Customer Support Assistant
$21 - $45/hour
pay
Required Skills
Communication
Empathy
Problem Solving
CRM Software
Product Knowledge
About micro1
micro1 is the leading AI data lab for training frontier models and evaluating AI agents. Experts contribute their diverse subject matter knowledge across domains such as finance, healthcare, STEM engineering, and more. micro1 transforms that real-world expertise into high-quality training data, evaluations, and feedback loops that improve how AI systems learn, reason, and perform.

Our platform identifies and vets top talent through an AI recruiter, enabling high-quality expert contributions at scale. We aim to enable 1 billion people to do meaningful work by applying their expertise to AI. As our global expert network grows, micro1 is building the human intelligence layer for frontier AI.

Role Title: Customer Support Assistant

Role Type: Contractor

Location: Remote (US Based)

micro1 is engaging Customer Support Assistants to contribute their expertise to a customer's project focused on delivering outstanding customer experiences. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters. This opportunity is ideal for expert-level contributors who excel at written and verbal communication and are passionate about empathetic, solution-oriented customer support.

Scope of Work

Deliver clear, empathetic, and efficient support responses to customer inquiries via multiple communication channels.
Utilize CRM software to document, manage, and track customer interactions and resolutions with accuracy.
Analyze customer issues, identify root causes, and propose actionable solutions that enhance satisfaction.
Contribute expert product knowledge to address queries and educate end-users effectively.
Collaborate with project stakeholders to document and share feedback, common challenges, and customer sentiment trends.
Generate and review support documentation, FAQs, and best practices to ensure high-quality knowledge transfer.
Provide detailed, scenario-based input to help inform and train AI systems in real-world customer support contexts.

Preferred Qualifications

Minimum of 3 years’ experience delivering customer support in a professional setting.
Proven expertise in managing complex customer cases with empathy and a solution-driven approach.
Exceptional written and verbal communication skills, with attention to tone and clarity.
Advanced proficiency in CRM software and digital support tools.
Comprehensive understanding of product knowledge transfer and user education.
Strong analytical and problem-solving abilities in fast-paced environments.
Experience working in remote or distributed project settings is a plus.