Remote Customer Support Specialist | Flexible Schedule

Alegria Travel Services; Miami (FL); Remote; USD 32,000 - 48,000; Full time

Job summary

Alegria Travel Services is seeking friendly, motivated Customer Service Representatives for a remote, flexible role. You’ll respond to inquiries, provide information, and help clients select services, while maintaining accurate records and ensuring timely follow-ups.

The ideal candidate is organized, detail-oriented, and capable of working independently with reliable internet access. Training and ongoing support are provided to help you excel in a fast-paced travel environment.

Qualifications

• Strong communication and interpersonal skills are essential.
• Detail-oriented and well organized with attention to accuracy.
• Comfortable using computers and online platforms.
• Reliable internet connection and ability to work independently.
• Willingness to learn and adapt to new tools.

Responsibilities

• Respond to customer inquiries and requests.
• Provide accurate and timely information.
• Assist customers with selecting appropriate services.
• Research options based on customer needs.
• Maintain accurate customer information and records.
• Follow up with customers as needed.
• Assist with reservations, confirmations, and changes.
• Communicate professionally with customers and service providers.
• Manage multiple customer requests while maintaining attention to detail.
• Participate in training and team meetings.

Skills

Excellent communication

Interpersonal skills

Organized

Detail-oriented

Time management

Independent work

Willingness to learn

Tools

Computer literacy

Online platforms

Job description

Alegria Travel Services is seeking friendly, motivated Customer Service Representatives for a remote, flexible role. You’ll respond to inquiries, provide information, and help clients select services, while maintaining accurate records and ensuring timely follow-ups.

The ideal candidate is organized, detail-oriented, and capable of working independently with reliable internet access. Training and ongoing support are provided to help you excel in a fast-paced travel environment.