Remote Customer Support Specialist: Expert Troubleshooter

Rooted Talent Solutions; United States; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Remote work

Job summary

Rooted Talent Solutions is seeking remote Customer Support Representatives to provide courteous assistance from a home office. You will respond to inquiries, share accurate information, troubleshoot issues, and document interactions.

Candidates should communicate professionally, learn new technology quickly, and work independently while meeting program-specific performance standards. Prior experience in customer service is helpful but not required.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer-service skills.
• Comfortable learning new technology and navigating multiple computer applications.

Responsibilities

• Responding to customer inquiries
• Providing accurate information and assistance
• Troubleshooting basic customer issues
• Processing customer requests
• Navigating multiple systems while assisting customers
• Maintaining accurate documentation
• Following established procedures and quality standards
• Meeting applicable performance expectations

Skills

Verbal communication

Written communication

Customer-service

Independent work

Tech-savvy

Attention to detail

Job description

Rooted Talent Solutions is seeking remote Customer Support Representatives to provide courteous assistance from a home office. You will respond to inquiries, share accurate information, troubleshoot issues, and document interactions.

Candidates should communicate professionally, learn new technology quickly, and work independently while meeting program-specific performance standards. Prior experience in customer service is helpful but not required.