Remote Customer Support Specialist (Contract)

VortexWorks; Phoenix (AZ); On-site; USD 20,664 - 30,307; Part time

Job summary

VortexWorks is seeking a remote contractor to provide customer-service and sales support for national brands. You will handle inbound and outbound calls, following detailed scripts and procedures to resolve inquiries with empathy and accuracy.

You will be measured on quality, response time, and customer satisfaction, and must work independently in a quiet, distraction-free workspace. A 2-monitor setup and reliable internet are required; bilingual ability is a plus for additional pay.

Qualifications

• 2+ years of customer-service, call-center, or sales experience.
• Previous remote or performance-based work experience.
• Tech-savvy, reliable, and eager to learn.

Responsibilities

• Handle customer-service or sales calls (inbound and outbound).
• Follow detailed scripts and procedures.
• Resolve customer issues using empathy, accuracy, and strong communication.
• Meet performance goals for quality, response time, and satisfaction.

Skills

Clear English communication

Bilingual (preferred)

Tools

Two-monitor setup

Windows 11 or higher

USB headset with noise cancellation

Hard-wired Ethernet connection

Quiet workspace

Job description

VortexWorks is seeking a remote contractor to provide customer-service and sales support for national brands. You will handle inbound and outbound calls, following detailed scripts and procedures to resolve inquiries with empathy and accuracy.

You will be measured on quality, response time, and customer satisfaction, and must work independently in a quiet, distraction-free workspace. A 2-monitor setup and reliable internet are required; bilingual ability is a plus for additional pay.