Remote Customer Service Representative

VortexWorks; Knoxville (TN); Remote; USD 20,664 - 27,552; Part time

Job summary

A leading customer-experience solutions provider in the United States is seeking motivated professionals for remote customer-service roles. Responsibilities include handling inbound and outbound calls, resolving issues with empathy, and meeting performance goals. Candidates should have strong English communication skills and a tech-savvy background with at least 2 years of relevant experience. This is a 1099 contractor position offering flexible work opportunities.

Qualifications

• 2+ years of customer-service, call-center, or sales experience.
• Previous remote or performance-based work experience.
• Ability to complete training modules independently.

Responsibilities

• Handle customer-service or sales calls (inbound and outbound).
• Resolve customer issues using empathy, accuracy, and strong communication.
• Meet performance goals for quality, response time, and satisfaction.

Skills

Clear English communication

Strong work ethic

Tech-savvy

Job description

VortexWorks provides customer-experience and support solutions for nationally recognized brands across multiple industries. We connect motivated professionals with flexible, remote opportunities where performance, professionalism, and communication truly matter.

What You’ll Do

• Handle customer-service or sales calls (inbound and outbound).
• Follow detailed scripts and procedures.
• Resolve customer issues using empathy, accuracy, and strong communication.
• Meet performance goals for quality, response time, and satisfaction.

What You’ll Need

• Clear English communication (bilingual preferred, additional pay)
• 2-monitor setup, minimum 1080p resolution each
• Hard-wired Ethernet connection
• Windows 10 or higher, 8GB+ RAM, and a USB headset with noise cancellation
• Quiet, distraction-free workspace
• Strong work ethic and ability to complete training modules independently

Preferred Background

• 2+ years of customer-service, call-center, or sales experience
• Previous remote or performance-based work experience
• Tech-savvy, reliable, and eager to learn

Please note this is a 1099 contractor position.