Remote Customer Service Representative

VortexWorks; Columbus (OH); Remote; USD 25,000 - 44,000; Part time

Job summary

A leading customer service provider is looking for motivated professionals for remote customer service/sales positions. The role involves handling inbound and outbound calls, resolving issues with strong communication, and meeting performance goals. A minimal setup is required, including a 2-monitor setup and stable internet. Ideally, candidates should have 2+ years of customer service experience and be tech-savvy. This position is contracted under a 1099 arrangement.

Qualifications

• Bilingual preferred for additional pay.
• 2+ years of customer service or sales experience required.
• Tech-savvy and reliable candidates will excel.
• Windows 10 or higher, 8GB+ RAM, USB headset with noise cancellation.
• Quiet, distraction-free workspace.
• Strong work ethic and ability to complete training modules independently.

Responsibilities

• Handle inbound and outbound customer service or sales calls.
• Resolve customer issues with empathy and accuracy.
• Meet performance goals related to quality and satisfaction.
• Meet performance goals for quality, response time, and satisfaction.

Skills

Clear English communication

Strong work ethic

Ability to complete training modules independently

Education

High school diploma or equivalent

Tools

Dual monitor setup (2x1080p)

Wired Ethernet connection

Noise-cancelling headset

Windows 10+

Job description

VortexWorks provides customer-experience and support solutions for nationally recognized brands across multiple industries. We connect motivated professionals with flexible, remote opportunities where performance, professionalism, and communication truly matter.

What You’ll Do

• Handle customer-service or sales calls (inbound and outbound).
• Follow detailed scripts and procedures.
• Resolve customer issues using empathy, accuracy, and strong communication.
• Meet performance goals for quality, response time, and satisfaction.

What You’ll Need

• Clear English communication (bilingual preferred, additional pay)
• 2-monitor setup, minimum 1080p resolution each
• Hard-wired Ethernet connection
• Windows 10 or higher, 8GB+ RAM, and a USB headset with noise cancellation
• Quiet, distraction-free workspace
• Strong work ethic and ability to complete training modules independently

Preferred Background

• 2+ years of customer-service, call-center, or sales experience
• Previous remote or performance-based work experience
• Tech-savvy, reliable, and eager to learn

Please note this is a 1099 contractor position.