Remote Customer Support Specialist, Construction AI

Sledge; United States; Remote; USD 45,000 - 70,000; Full time

Benefits offered by this job

Fully remote

Flexible hours

Direct access to founders

Influence over support process

Job summary

Sledge is seeking a Customer Service Representative to be the first contact for beta users across phone, live chat, email, and more. You’ll triage questions, troubleshoot issues, and escalate bugs to engineering while communicating clearly during outages.

In this remote, startup-paced role, you’ll help keep response times fast and coordinate with Customer Success to prevent churn, all while direct access to the founding team and engineering is available.

Qualifications

• Hands-on customer support experience on a real product.
• Ability to manage support across phone, chat, and email.
• Comfort troubleshooting software issues without engineering help.

Responsibilities

• Be the first response for beta users across channels.
• Troubleshoot product issues and answer how-to questions.
• Escalate bugs to engineering with detailed context.
• Communicate outages clearly and keep users updated.
• Collect feedback and bug reports, track common issues.
• Maintain fast response times as volume grows.
• Collaborate with Customer Success to reduce churn risk.

Skills

Customer support

Multi-channel support

Clear communication

Troubleshooting software

Tools

Zendesk

Intercom

HubSpot Service Hub

Job description

Sledge is seeking a Customer Service Representative to be the first contact for beta users across phone, live chat, email, and more. You’ll triage questions, troubleshoot issues, and escalate bugs to engineering while communicating clearly during outages.

In this remote, startup-paced role, you’ll help keep response times fast and coordinate with Customer Success to prevent churn, all while direct access to the founding team and engineering is available.