AI-Savvy Support Specialist | SaaS Helpdesk + Flexible PTO

Sift

EE. UU.

A distancia

USD 45.000 - 65.000

Jornada completa

Hace 2 días

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Ventajas ofrecidas por este puesto de trabajo

Total compensation package

401k plan

Medical/dental/vision coverage

Flexible lifestyle wallet

Learning development reimbursement

Flexible time off

Descripción de la vacante

Sift is seeking a customer support specialist to help sustain digital trust for a leading AI-powered fraud platform. You will respond to incoming tickets, troubleshoot issues by using documentation, and escalate beyond your scope when needed.

The ideal candidate has 1–3 years of customer-facing support, strong written communication, comfort with new software and AI tools, and a curious mindset. Nice-to-haves include a Bachelor's degree and experience with Zendesk or Salesforce, SaaS exposure,

Formación

Must-haves: 1–3 years of customer-facing support experience.
Strong written communication skills.
Comfort with new software.
AI-tool fluency.
Curiosity.

Responsabilidades

Respond to incoming support tickets and questions via support channels, with guidance from senior team members.
Troubleshoot product issues by diagnosing common problems using documentation and escalation paths.
Document customer issues and resolutions in support tools, and escalate issues beyond your current scope appropriately.