Remote Customer Support Specialist

Konsus, Inc. (Superside); United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Konsus, Inc. (Superside) is seeking a Customer Support professional to resolve complex support tickets and improve processes. The role requires over 5 years of experience in customer support, preferably in a SaaS environment, along with strong analytical skills. Join a dynamic, remote team to enhance customer experiences with innovative solutions.

Qualifications

• 5+ years of customer support experience, with 2 years in SaaS or tech startups.
• Ability to spot patterns and solve root causes.
• Confident working independently and across teams.

Responsibilities

• Own end-to-end resolution of complex support tickets.
• Identify gaps in support processes and lead improvements.
• Collaborate with Product, Engineering, and Customer Success teams.

Skills

Analytical thinking

Prioritization and time management

Problem solving

Tools

Zendesk

Notion

Slack

Hubspot

Job description

A company is looking for a Customer Support (Remote) professional.

Key Responsibilities

• Own end-to-end resolution of complex support tickets including technical troubleshooting and customer education
• Proactively identify gaps in support processes and lead improvements
• Collaborate cross-functionally with Product, Engineering, and Customer Success teams to address recurring issues

Required Qualifications

• 5+ years of customer support experience, with at least 2 years in a SaaS or tech startup environment
• Analytical mindset with the ability to spot patterns and solve root causes
• Strong prioritization and time management skills; thrives in async, remote setups
• Confident working across teams and making independent decisions
• Familiarity with tools like Zendesk, Notion, Slack, and Hubspot is a strong plus