Bilingual Customer Support Specialist

MTX Group; United States; Remote; USD 46,000 - 87,000; Full time

Job summary

A leading technology consulting firm, MTX Group is seeking a Bilingual Customer Support Specialist. In this role, you will handle customer interactions in English and Spanish, ensuring high satisfaction through effective communication and troubleshooting. The position requires 1 to 2 years of call center experience and offers a dynamic environment with opportunities for growth.

Benefits

401k

Access to the leadership team

Learning environment with latest technologies

Monthly All Hands company meeting

Qualifications

• Fluent in both English and Spanish.
• 1 to 2 years of call center experience.
• Exceptional verbal communication skills.

Responsibilities

• Handle inbound, level 1 customer calls, chats, and emails.
• Triage incoming trouble tickets accordingly.
• Provide high-level customer service to drive satisfaction.

Skills

Communication

Troubleshooting

Multitasking

Job description

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from MTX Group

MTX Group Inc. (MTX) is currently hiring for the position of a Bilingual Customer Support Specialist.

MTX is a global technology consulting firm that enables organizations to modernize through digital transformation. With data as the new currency, MTX helps transform long-term strategy with outcomes in mind around happiness, health and the economy. MTX improves decision-making with speed and quality by partnering with leading cloud technologies. MTX provides expertise across various platforms and technologies, including Google Cloud, Salesforce, artificial intelligence/machine learning, data integration, data governance, data quality, analytics, visualization, and mobile technology.

Responsibilities:

• Handle inbound, level 1 customer calls, chats, and email and make outbound calls where applicable
• Handle incoming trouble tickets and triage them accordingly
• Provide a high level of customer service driving customer satisfaction
• Accurately document and report problems to technical staff for resolution
• Ability to troubleshoot and communicate resolutions effectively
• Additional responsibilities, as required

What you will bring:

• Fluent in both English and Spanish
• 1 to 2 years of call center experience
• Exceptional verbal communication skills
• Ability to take feedback and execute accordingly
• Diligent Multi-tasker and handle interactions via phone, email, and case management tickets
• Ability to work well independently
• Ability to work flexible hours and days as projects require
• Ability to stand and sit for sustained periods of time, at least 50%
• Close visual acuity to perform an activity such as: preparing and analyzing data; transcribing/typing; viewing a computer; extensive reading

What we offer:

• 401k
• Access to the leadership team
• The chance to work in a fast-paced environment with experienced industry leaders
• A learning environment where you can dive deep into the latest technologies and make an impact
• Monthly All Hands company meeting - ask me anything style discussions with our Leadership Team

MTX is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

Referrals increase your chances of interviewing at MTX Group by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

Paid maternity leave

Paid paternity leave

Get notified about new Customer Support Specialist jobs in United States.

United States $46,000.00-$87,000.00 1 week ago

Cust Svc Support Rep-11am-8pm EST Remote (Patient Customer Service)

United States $50,000.00-$60,000.00 7 hours ago

United States $40,000.00-$55,000.00 2 weeks ago

Customer Service Representative (REMOTE)

United States $45,000.00-$55,000.00 5 days ago

Customer Service Representative - Remote, VA

Customer Service Representative - Remote - eviCore

Customer Service Representative (REMOTE)

United States $45,000.00-$50,000.00 2 days ago

Customer Service Representative - Remote, OK

Customer Service Representative (REMOTE)

United States $20.08-$32.87 35 minutes ago

United States $40,300.00-$48,350.00 2 days ago

Customer Support Representative / Contact Center Agent (Remote)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.