Remote Customer Support Specialist

Remote DXB; United States; Remote; USD 36,000 - 48,000; Full time

Job summary

Remote DXB is seeking a customer care specialist to respond to inquiries via email, chat, phone, and other channels, delivering accurate information and helpful solutions to questions and concerns.

You will maintain records of interactions, follow up to ensure satisfaction, escalate complex issues when needed, and communicate feedback to internal teams while supporting a remote work setup.

Qualifications

• Experience in customer care, customer service, or support roles.
• Excellent verbal and written communication skills.
• Empathy, patience, and a customer-first mindset.
• Strong problem-solving and active listening abilities.
• Familiarity with CRM systems and ticketing tools.

Responsibilities

• Respond to customer inquiries across multiple channels (email, chat, phone, and more).
• Provide accurate information and helpful solutions to questions and concerns.
• Assist customers with account-related questions, orders, or general issues.
• Handle customer complaints professionally and work toward resolutions.
• Follow up to ensure concerns are resolved.
• Escalate complex or sensitive issues to the appropriate department when needed.
• Maintain accurate records of interactions and requests.
• Identify recurring concerns and relay feedback to internal teams.

Skills

Customer service

Communication

Empathy

Problem solving

Active listening

Tools

CRM software

Ticketing platforms

Job description

Remote DXB is seeking a customer care specialist to respond to inquiries via email, chat, phone, and other channels, delivering accurate information and helpful solutions to questions and concerns.

You will maintain records of interactions, follow up to ensure satisfaction, escalate complex issues when needed, and communicate feedback to internal teams while supporting a remote work setup.