Remote Client Support Specialist

Remote DXB; United States; Remote; USD 22,000 - 39,000; Full time

Job summary

Remote DXB is seeking a remote client support specialist to assist US-based clients via email, phone, chat and other channels. You will provide accurate information based on client needs and company procedures, and ensure issues are documented for follow-up.

Responsibilities include troubleshooting problems, resolving service concerns, following up on open requests, and escalating complex issues to the appropriate internal teams.

Qualifications

• Experience in client support, customer service, or account management.
• Strong communication and interpersonal skills.
• Ability to handle multiple client requests while maintaining service quality.
• Strong organizational and time-management abilities.
• Reliable internet and a suitable setup for remote work.
• Professional, proactive, and client-oriented attitude.
• English proficiency.

Responsibilities

• Respond to client inquiries via email, phone, chat, and other channels.
• Provide accurate information based on client needs and procedures.
• Assist clients with questions, requests, account-related issues, and service concerns.
• Troubleshoot problems and provide effective solutions in a professional manner.
• Follow up with clients to ensure their requests have been properly resolved.
• Escalate complex or sensitive issues to the appropriate internal team.
• Maintain accurate records of client interactions, requests, and resolutions.
• Monitor open requests and ensure timely follow-up and resolution.
• Identify recurring client concerns and communicate feedback to internal teams.
• Collaborate with different departments to resolve client issues efficiently.

Skills

Strong communication

Interpersonal skills

Time management

Organizational skills

Client-focused

English proficiency

Job description

Remote DXB is seeking a remote client support specialist to assist US-based clients via email, phone, chat and other channels. You will provide accurate information based on client needs and company procedures, and ensure issues are documented for follow-up.

Responsibilities include troubleshooting problems, resolving service concerns, following up on open requests, and escalating complex issues to the appropriate internal teams.