Remote Client Support & Solutions Specialist

Remote DXB; United States; Remote; USD 36,000 - 60,000; Full time

Job summary

Remote DXB is seeking a Client Support Specialist to assist a diverse US-based client base. You will respond to inquiries via email, phone, chat, and other channels, delivering accurate information and keeping records up to date.

You will collaborate with internal teams to resolve service concerns, troubleshoot issues, and follow up to ensure complete resolution, while maintaining a responsive, professional, and client-focused approach.

Qualifications

• Experience in client support or customer service.
• Excellent written and verbal communication.
• Ability to manage multiple requests with quality.

Responsibilities

• Respond to client inquiries via email, phone, chat, and other channels.
• Provide accurate, timely information based on client needs and procedures.
• Assist clients with questions, requests, and service concerns.
• Troubleshoot problems and propose effective solutions.
• Follow up to ensure requests are resolved.
• Escalate complex issues to the appropriate internal team.
• Maintain records of client interactions and resolutions.
• Monitor open requests and ensure timely follow-up.

Skills

Strong communication

Interpersonal skills

Independent work

Team collaboration

Multitasking

Time management

Remote work setup

English proficiency

Job description

Remote DXB is seeking a Client Support Specialist to assist a diverse US-based client base. You will respond to inquiries via email, phone, chat, and other channels, delivering accurate information and keeping records up to date.

You will collaborate with internal teams to resolve service concerns, troubleshoot issues, and follow up to ensure complete resolution, while maintaining a responsive, professional, and client-focused approach.