Client Success & Support Specialist

Remote DXB

United States

Remote

USD 42,000 - 64,000

Full time

4 days ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

Remote DXB is seeking a dedicated client support professional to respond to inquiries via email, phone, chat, and other channels from clients across the United States. The role emphasizes delivering accurate information, resolving account-related issues, and collaborating with internal teams to ensure customer satisfaction.

A reliable home setup and fluent English are required to perform effectively in a remote environment.

Qualifications

Experience in client support, customer service, or account management.
Strong communication and interpersonal skills.
Ability to work independently and collaborate with internal teams.
Ability to manage multiple client requests while maintaining service quality.
Strong organizational and time-management skills.
Reliable internet connection and setup for remote work.
English proficiency.

Responsibilities

Respond to client inquiries through email, phone, chat, and other channels.
Provide accurate and timely information based on client needs and procedures.
Assist clients with questions, requests, account-related issues, and service concerns.
Troubleshoot problems and provide effective solutions professionally.
Follow up to ensure requests are resolved.
Escalate complex issues to the appropriate internal team.
Maintain records of client interactions, requests, and resolutions.
Monitor open requests and ensure timely follow-up and resolution.
Identify recurring client concerns and communicate feedback to internal teams.
Collaborate with different departments to resolve client issues efficiently.