Entry-Level Remote Customer Support Specialist

Talentoma; Washington; On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Talentoma is seeking a Remote Call Center Support Specialist for an entry-level, full-time, work-from-home role. You will handle inbound calls and assist customers with routine questions with a professional and courteous approach.

The position emphasizes accurate documentation, use of approved resources, and adherence to call-handling procedures while developing customer-service skills from home.

Qualifications

• Entry-level candidates are encouraged to apply.
• Excellent listening and communication skills are required.
• Ability to document information accurately.
• Comfortable using computers and support systems.
• Strong organizational skills and ability to multitask.
• Reliable and able to work from home independently.

Responsibilities

• Handle incoming customer support calls professionally.
• Assist with routine questions and service requests.
• Listen carefully and identify customer needs.
• Provide accurate information using approved resources.
• Document customer interactions and call outcomes.
• Follow established call-handling procedures.
• Coordinate follow-up on unresolved requests.
• Escalate complex matters to the appropriate support team.
• Maintain accurate customer and call records.
• Deliver consistent service throughout each interaction.

Skills

Active listening

Customer service

Clear telephone communication

Professionalism

Independence remote work

Multitasking

Call center software

CRM system

Tools

Call center software

CRM system

Job description

Talentoma is seeking a Remote Call Center Support Specialist for an entry-level, full-time, work-from-home role. You will handle inbound calls and assist customers with routine questions with a professional and courteous approach.

The position emphasizes accurate documentation, use of approved resources, and adherence to call-handling procedures while developing customer-service skills from home.