Remote Customer Support & Sewing Specialist (Upsell)

Foxelli Group; United States; Remote; USD 9,300 - 11,000; Full time

Benefits offered by this job

Remote work

Gym membership

Development budget

Paid time off

Home office budget

Strong culture

Job summary

Foxelli Group is seeking a remote Customer Support & Sales Agent (Sewing Specialist) to guide customers through pattern instructions, troubleshoot technique questions, and deliver warm, knowledgeable service across phone, chat, and email.

This freelance-fee role offers flexible scheduling with full-time commitment, primarily serving customers in an Eastern European Time Zone. Prior sewing experience and strong English communication are essential for success.

Qualifications

• Fluent English communication is required.
• Hands-on sewing knowledge for pattern discussions.
• Experience in phone-based customer support and upselling.
• Strong emotional intelligence and active listening.
• Able to work independently with reliable internet.
• Prior remote work experience is a plus.

Responsibilities

• Deliver friendly and solution-oriented support via phone, chat, and email.
• Conduct structured phone interviews with potential customers to assess needs and recommend products.
• Drive upsells by identifying value-aligned opportunities.
• Resolve customer issues with calmness, care, and follow-through.
• Record feedback and flag trends to help the team improve services.
• Maintain a professional tone reflecting brand values across channels.
• Collaborate cross-functionally to ensure a smooth customer journey.

Skills

Fluent English

Sewing experience

Phone support

Upselling

Emotional intelligence

Independent worker

Reliable internet

Remote work experience

Job description

Foxelli Group is seeking a remote Customer Support & Sales Agent (Sewing Specialist) to guide customers through pattern instructions, troubleshoot technique questions, and deliver warm, knowledgeable service across phone, chat, and email.

This freelance-fee role offers flexible scheduling with full-time commitment, primarily serving customers in an Eastern European Time Zone. Prior sewing experience and strong English communication are essential for success.