Remote Customer Support & Security Solutions Specialist

Aura; San Antonio (TX); Remoto; USD 22.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay

Health and wellness benefits

Retirement savings plans

Parental leave

Descrizione del lavoro

Aura is seeking a dynamic Customer Support Specialist to educate customers about our product, provide empathetic and prompt responses, and collaborate with Customer Experience colleagues to deliver high quality support for Aura customers. This is a remote role, but you must be based in the greater San Antonio, TX area (within 50 miles of city center).

You will work with our Customer Experience team to answer inquiries, process enrollments, handle complaints, and troubleshoot Aura’s products and

Competenze

• 2 years of experience in a customer service or call center environment preferred.
• Excellent data entry and typing skills; minimum 40wpm.
• Superior listening, verbal, and written communication skills.
• Ability to handle emotional and high-stress calls with empathy, remaining patient and calm to understand the caller's reason for the call and respond appropriately.
• Ability to multitask effectively, simultaneously listening and typing with high detail and accuracy.
• Prior experience with upselling is preferred but not required (willingness to learn is a must).
• Comfortable with utilizing technology, navigating the internet, and learning new system processes; newly hired employees must successfully complete New Hire Orientation and the Credit Education training program, then pass all certification exams.
• Experience working with Microsoft Windows and Google Suite environment; comfort with Mac systems preferred.
• Reliable home internet (minimum internet download speed of 50 mbps) and dedicated workspace to ensure confidentiality; must have dedicated hard-wired internet access w/ethernet cable.

Mansioni

• Provide superior customer service to Aura customers as part of the Customer Experience team.
• Answer general inquiries, process enrollments, handle complaints, and troubleshoot Aura products and services.
• Manage a high volume of inbound calls and deliver a positive experience for each caller.
• Identify retention and upsell opportunities by aligning Aura's Identity, Privacy and Security solutions with customer needs.
• Conduct outbound calls when following up with customers.
• Other duties as assigned by management.

Conoscenze

Customer service

Typing 40 wpm

Empathy under pressure

Strong communication

Multitasking

Upselling

New hire training

Windows & Google Suite

Mac experience

Reliable home internet

Strumenti

Microsoft Windows

Google Suite

Mac systems

Descrizione del lavoro

Aura is seeking a dynamic Customer Support Specialist to educate customers about our product, provide empathetic and prompt responses, and collaborate with Customer Experience colleagues to deliver high quality support for Aura customers. This is a remote role, but you must be based in the greater San Antonio, TX area (within 50 miles of city center).

You will work with our Customer Experience team to answer inquiries, process enrollments, handle complaints, and troubleshoot Aura’s products and