Remote Customer Support & Scheduling Coordinator

Premier Destination Group; Newark (NJ); Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

Flexible remote work environment

Onboarding and ongoing support

Growth opportunities based on perfom?m

Job summary

Premier Destination Group is seeking a dependable and service-oriented Customer Support Coordinator to provide client assistance, manage support requests, and help coordinate scheduling and service-related activities in a remote environment.

The role emphasizes communication, organization, and delivering a positive client experience, with emphasis on detail orientation, responsiveness, and independent work using digital tools. Remote environment supports flexible scheduling.

Qualifications

• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Comfortable using online systems and customer support tools.
• Ability to manage multiple tasks in a remote environment.
• Customer service or administrative experience preferred.
• Reliable internet access and ability to work remotely.

Responsibilities

• Respond to client inquiries and provide timely, professional support
• Assist with coordinating scheduling, reservations, and service requests
• Maintain accurate client records and support documentation in internal systems
• Communicate with clients via email, phone, and online platforms
• Track and follow up on open requests to ensure resolution
• Review service details and confirmations for accuracy
• Provide general administrative and customer support
• Collaborate with internal teams to ensure a smooth client experience

Skills

Communication skills

Organizational skills

Online tools

Multi-tasking

Customer service experience

Tools

CRM software

Job description

Premier Destination Group is seeking a dependable and service-oriented Customer Support Coordinator to provide client assistance, manage support requests, and help coordinate scheduling and service-related activities in a remote environment.

The role emphasizes communication, organization, and delivering a positive client experience, with emphasis on detail orientation, responsiveness, and independent work using digital tools. Remote environment supports flexible scheduling.