Senior Remote Dealer Relations Manager

Upstart; Northern (KY); Hybrid; USD 100,000 - 138,000; Full time

Benefits offered by this job

Competitive compensation

401(k) with company match

Employee stock purchase plan (ESPP)

Comprehensive health coverage

Wellness stipend

Annual productivity allowance

Remote-friendly culture

Job summary

Upstart in the United States is seeking a Remote Dealer Relationship Manager to launch and manage a portfolio of rural, lower-volume dealer partners. You will own the dealer relationship from pre-launch through adoption and performance management in a fully remote engagement model.

You will build relationships via email, phone, and Zoom, coordinate system access, and guide rooftops through activation and ongoing usage. This role emphasizes data-driven decision-making and scalable remote support.

Qualifications

• 3+ years of experience in dealer relationship management, account management, customer success, dealer development, automotive retail, auto finance, indirect lending, or a related customer-facing role
• Experience launching, onboarding, implementing, or activating new customer or dealer partnerships
• Experience managing a portfolio of accounts and using CRM systems, dashboards, spreadsheets, or reporting tools to monitor account activity and performance
• Experience using customer or account data to identify risks, prioritize outreach, and develop adoption, growth, or recovery plans
• Experience leading customer training, onboarding, performance reviews, or strategic meetings in a remote environment

Responsibilities

• Own the launch, ongoing relationship, engagement, and performance of an assigned portfolio of lower-volume, rural, and geographically dispersed dealer partners
• Lead remote dealer launches from initial handoff through readiness, training, activation, and early adoption, coordinating system access, workflow alignment, third-party setup, and dealer-readiness requirements
• Help dealership leadership and frontline users understand where Upstart fits within their lending strategy, establish clear adoption plans, and incorporate the program effectively into their sales and finance workflows
• Use dealer activity and performance data, including user engagement, credit applications, offers, signed contracts, and funded loans, to identify growth opportunities, declining utilization, and accounts requiring additional support
• Develop the appropriate engagement strategy for each dealership through targeted email and phone outreach, strategic virtual business reviews, automated reporting, and practical account plans with clear actions and follow-up commitments
• Partner with Sales, Risk, Product, and Operations to resolve dealer barriers, elevate recurring product or process issues, maintain clear account documentation, and share insights that improve Upstart’s remote dealer-management model

Skills

Dealer relationship management

Account management

Customer success

Dealer development

Automotive retail

Tools

CRM software

Dashboards

Spreadsheets

Reporting tools

Job description

Upstart in the United States is seeking a Remote Dealer Relationship Manager to launch and manage a portfolio of rural, lower-volume dealer partners. You will own the dealer relationship from pre-launch through adoption and performance management in a fully remote engagement model.

You will build relationships via email, phone, and Zoom, coordinate system access, and guide rooftops through activation and ongoing usage. This role emphasizes data-driven decision-making and scalable remote support.