Remote Travel Support Coordinator — Customer Experience

Enchanted Horizons Travel; Johnson City (TN); Hybrid; USD 30,000 - 45,000; Full time

Benefits offered by this job

Comprehensive training and ongoing mentorship

Flexible remote work options

Career growth within the travel industry

Job summary

Enchanted Horizons Travel is seeking a motivated Customer Service Coordinator to provide travel support and ensure a positive client experience. This role assists customers with travel-related inquiries and coordinates details while maintaining clear communication throughout the planning process.

The ideal candidate will have excellent communication, strong organizational skills, and a customer-focused mindset. This position offers flexible remote work options and opportunities for career growth within the travel industry.

Qualifications

• Experience in customer service, administration, or hospitality preferred.
• Interest in travel is beneficial.

Responsibilities

• Communicate with clients regarding travel inquiries and requests.
• Provide guidance on travel options, timelines, and next steps.
• Support reservation coordination and follow-up communication.
• Ensure accuracy of client information and travel details.
• Deliver high-quality service with professionalism and care.
• Follow company processes and service standards.

Skills

Excellent written and verbal communication skills

Strong organization and time-management abilities

Self-motivated and comfortable working remotely

Detail-oriented and customer-focused mindset

Customer service experience

Job description

Enchanted Horizons Travel is seeking a motivated Customer Service Coordinator to provide travel support and ensure a positive client experience. This role assists customers with travel-related inquiries and coordinates details while maintaining clear communication throughout the planning process.

The ideal candidate will have excellent communication, strong organizational skills, and a customer-focused mindset. This position offers flexible remote work options and opportunities for career growth within the travel industry.