Remote Customer Support Coordinator for Growth & Onboarding

Professional Travel Group; Los Angeles (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Flexible remote work environment

Onboarding and ongoing support

Growth opportunities

Job summary

Professional Travel Group seeks a dependable Customer Support Coordinator to provide client assistance, manage support requests, and help coordinate scheduling in a remote environment. This role emphasizes clear communication, organization, and delivering a positive client experience.

Ideal candidates are detail-oriented, responsive, and comfortable working independently using digital tools, with remotely supported collaboration across teams to ensure a seamless client journey.

Qualifications

• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Comfortable using online systems and customer support tools.
• Ability to manage multiple tasks in a remote environment.
• Customer service or administrative experience preferred.
• Reliable internet access and ability to work remotely.

Responsibilities

• Respond to client inquiries with timely, professional support.
• Coordinate scheduling, reservations, and service requests.
• Maintain accurate client records and support documentation.
• Communicate with clients via email, phone, and online platforms.
• Track and follow up on open requests to ensure resolution.
• Review service details and confirmations for accuracy.
• Provide general administrative and customer support.
• Collaborate with internal teams to ensure a smooth client experience.

Skills

Strong communication

Organizational skills

Remote work

Multitasking

Customer service experience

Tools

CRM software

Job description

Professional Travel Group seeks a dependable Customer Support Coordinator to provide client assistance, manage support requests, and help coordinate scheduling in a remote environment. This role emphasizes clear communication, organization, and delivering a positive client experience.

Ideal candidates are detail-oriented, responsive, and comfortable working independently using digital tools, with remotely supported collaboration across teams to ensure a seamless client journey.