Remote Customer Support & Front Desk Specialist

Wyandotte Municipal Services; Wyandotte (MI); On-site; USD 35,000 - 45,000; Full time

Job summary

Wyandotte Municipal Services is seeking a friendly and dedicated Customer Service Representative / Receptionist in Wyandotte, Michigan. This full-time remote position allows you to develop communication skills while providing exceptional customer support.

Your responsibilities include handling customer inquiries, troubleshooting technical issues, and maintaining accurate records. No prior experience is required; comprehensive training will be provided to help you succeed in this rewarding role.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and interpersonal skills are essential.
• Must be tech-savvy with a willingness to learn new software.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.
• Troubleshoot technical issues and guide customers through solutions.
• Maintain accurate records of customer interactions.

Skills

Excellent communication and interpersonal skills

Strong problem-solving abilities

Tech-savvy with a willingness to learn

Organizational skills

Education

High school diploma or equivalent

Tools

CRM systems

ticketing software (e.g., Zendesk, Freshdesk)

Job description

Wyandotte Municipal Services is seeking a friendly and dedicated Customer Service Representative / Receptionist in Wyandotte, Michigan. This full-time remote position allows you to develop communication skills while providing exceptional customer support.

Your responsibilities include handling customer inquiries, troubleshooting technical issues, and maintaining accurate records. No prior experience is required; comprehensive training will be provided to help you succeed in this rewarding role.