Remote Customer Support Engineer - Chemical Membranes

Whitefox; Springfield (IL); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

HEKA Spending Account

Professional development assistance

Job summary

Whitefox is seeking a Customer Support Engineer in the United States to join a purpose-driven team advancing efficient membrane solutions. You will report to the Head of Customer Support Manager and collaborate closely with engineering to deliver exceptional customer satisfaction.

The role requires a pragmatic, high-performance individual capable of analyzing data, solving problems, and managing support inquiries while working independently in a fast-paced environment.

Qualifications

• Bachelor’s degree in chemical engineering from an accredited university.
• 1–3 years industry experience.
• Understand basic principles of heat and material balance.

Responsibilities

• Represent Whitefox values and safety culture to customers and stakeholders during site visits and support activities.
• Promote safety in your work above all else.
• Support existing industrial membrane installations, including process and procedure improvements.
• Communicate and collaborate with the process design team and detail engineering team.
• Ongoing operations procedure guidance and plant troubleshooting.
• Gather, analyse, and report membrane and process performance data.
• Develop training material(s) and mentor/train operations personnel on-site.
• Provide onsite customer support presence at industrial plants, laboratories and supply chain partners as required.
• Participate in onsite commissioning activities of new membrane installations.
• Represent Whitefox at tradeshows and conferences.
• Collaborate with sales teams for existing customer engagement & strategy alignment with new customers.
• Manage inventory and sourcing of replacement cartridges while facilitating efficient repair services.
• Other related duties as assigned

Skills

Customer support

Data analysis

Problem solving

MS Excel

Education

Bachelor’s degree in chemical engineering

Tools

MS Office

Job description

Whitefox is seeking a Customer Support Engineer in the United States to join a purpose-driven team advancing efficient membrane solutions. You will report to the Head of Customer Support Manager and collaborate closely with engineering to deliver exceptional customer satisfaction.

The role requires a pragmatic, high-performance individual capable of analyzing data, solving problems, and managing support inquiries while working independently in a fast-paced environment.