Customer Support Engineer - Chemical | Remote & Onsite Impact

whitefox; Kansas City (MO); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

HEKA Spending Account

Professional development assistance

Job summary

Whitefox is seeking a Customer Support Engineer to support and optimize membrane installations, analyze performance data, and train on-site operations personnel. You will collaborate with engineering teams, participate in commissioning, and help shape customer satisfaction across industrial projects.

The role requires a chemical engineering background, 1–3 years of experience, and a pragmatic, problem-solving mindset in a fast-paced environment.

Qualifications

• Bachelor’s degree in chemical engineering from an accredited university.
• 1–3 years of industry experience.
• Understand the basic principles of heat and material balance.

Responsibilities

• Represent Whitefox Blueprint values, standards, and safety culture to customers and external stakeholders during site visits and support activities.
• Promote safety in your work above all else.
• Support existing industrial membrane installations, including process and procedure improvements
• Communication and collaboration with the process design team, and detail engineering team
• Ongoing operations procedure guidance and plant troubleshooting
• Gather, analyse, and report membrane and process performance data.
• Develop training material(s) and mentor/train operations personnel on-site
• Provide onsite customer support presence at industrial plants, laboratories and supply chain partners as required.
• Participate in onsite commissioning activities of new membrane installations.
• Represent Whitefox at tradeshows and conferences.
• Collaborate with sales teams for existing customer engagement & strategy alignment with new customers
• Manage inventory and sourcing of replacement cartridges while facilitating efficient repair services.
• Other related duties as assigned

Skills

Problem-solving

Data analysis

Customer support

Communication

Independent worker

Education

Bachelor’s degree in chemical engineering

Tools

MS Office

MS Excel

Job description

Whitefox is seeking a Customer Support Engineer to support and optimize membrane installations, analyze performance data, and train on-site operations personnel. You will collaborate with engineering teams, participate in commissioning, and help shape customer satisfaction across industrial projects.

The role requires a chemical engineering background, 1–3 years of experience, and a pragmatic, problem-solving mindset in a fast-paced environment.