Customer Support Engineer - Chemical

Whitefox; Midwest (WY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

HEKA Spending Account

Professional development assistance

Job summary

Whitefox is seeking a Customer Support Engineer to join our team and support industrial membrane installations. You will work with engineering teams, analyze process data, and provide hands-on customer support at plants and laboratories.

The role emphasizes safety, problem-solving, and collaborative work with design and process teams. Requirements include a Bachelor’s degree in chemical engineering and 1–3 years of experience, with familiarity in heat and mass balance principles.

Qualifications

• Bachelor’s degree in chemical engineering from an accredited university.
• 1–3 years industry experience.
• Understanding the basic principles of heat and material balance.
• Familiarity with ethanol production is a plus.

Responsibilities

• Represent Whitefox values to customers during site visits and support activities.
• Provide on-site customer support presence at industrial plants, laboratories and supply chain partners as required.
• Assist with onsite commissioning activities of new membrane installations.
• Gather, analyse, and report membrane and process performance data.
• Develop training material(s) and mentor/train operations personnel on-site.
• Collaborate with the process design team and detail engineering team.
• Promote safety in your work above all else.
• Other related duties as assigned.

Skills

Problem solving

Communication

Collaboration

Learning agility

MS Excel

Education

Bachelor's degree in chemical engineering

Tools

MS Office suite

Job description

Do you want to join a purpose driven company who are making a global impact on society and creating a healthier environment both now and for future generations? If working with an honest, fair, reputable, responsible and rapidly expanding global organisation is high on your agenda, joining our team could be for you.

The Customer Support Engineer, reporting to the Head of Customer Support Manager and working closely with the engineering teams, is a role vital to the successful delivery of Whitefox customer satisfaction. The position will require a pragmatic person with high performance orientation and experience analysing process data. You will demonstrate excellent problem‑solving skills, ability to manage Customer Support enquiries and be able to work independently in a fast‑pace environment.

Main responsibilities

• Represent Whitefox Blueprint values, standards, and safety culture to customers and external stakeholders during site visits and support activities.
• Promote safety in your work above all else.
• Support existing industrial membrane installations, including process and procedure improvements.
• Communication and collaboration with the process design team, and detail engineering team.
• Ongoing operations procedure guidance and plant troubleshooting.
• Gather, analyse, and report membrane and process performance data.
• Develop training material(s) and mentor/train operations personnel on‑site.
• Provide onsite customer support presence at industrial plants, laboratories and supply chain partners as required.
• Participate in onsite commissioning activities of new membrane installations.
• Represent Whitefox at tradeshows and conferences.
• Collaborate with sales teams for existing customer engagement & strategy alignment with new customers.
• Manage inventory and sourcing of replacement cartridges while facilitating efficient repair services.
• Other related duties as assigned.

Education

• Bachelor’s degree in chemical engineering discipline from an accredited university.

Experience

• 1 – 3 years industry experience.
• Understand the basic principles of heat and material balance.

Competencies

• Innovation & experimentation – adventurousness.
• Communication & information sharing abilities.
• Collaboration & Teamwork.
• Strategic & pragmatic thinking.
• Resilience.
• Learning Agility.
• Strong MS Office familiarity, MS Excel in particular.
• Basic understanding of industrial equipment, e.g. pumps, heat exchangers, distillation columns.
• Familiarity with ethanol production a plus.

Job Types

• Full‑time

Schedule

• Hybrid

Additional Pay

• Bonus pay

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• HEKA Spending Account
• Professional development assistance

We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.