Remote Customer Support Coordinator, Logistics Tech

Redwood Logistics LLC; Chicago, Northern (IL, KY); Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

Learning & Development opportunities

Internal mobility opportunities

Employee referral bonus program

Employee Resource Groups (ERGs)

Fundraising & volunteering events

Paid time off & holidays

Paid parental leave

Health, dental, vision & 401k plans (2

401k with company match

Job summary

Redwood Logistics LLC is seeking a Customer Support Coordinator to own and manage the full life cycle of assigned customer support requests from inception to resolution and closure. You will collaborate with cross-functional teams to ensure timely, accurate responses and drive continuous improvements.

This remote full-time role is based in Chicago and offers opportunities for internal mobility, benefits, and a chance to impact customers across North America and Mexico.

Qualifications

• A 4-year degree from an accredited university is preferred, or an equivalent combination of education and transportation industry experience.
• 3-5 years of experience using a transportation management system (TMS), warehouse management system (WMS), or ERP.
• Superior analytic skills are required to support communication and delivered value to Redwood Supply Chain Solutions customers.
• Strong problem solving and critical thinking skills.
• Strong communication and interpersonal skills.
• Ability to prioritize tasks and adapt quickly to changing needs/timelines with attention to detail.
• A self-starter who is flexible, highly motivated, eager to learn, and enjoys working on a team.
• Integration experience is highly preferred, but not required.

Responsibilities

• Respond to requests within required timeframes.
• Investigate and resolve issues and provide timely updates from initial submission throughout resolution.
• Coordinate with subject matter experts for additional training when resolution is unknown to be able to resolve similar requests in the future.
• Regularly create or update documentation and training material in the SCS Customer Support Knowledge Base.
• Identify, recommend, and implement process improvements to drive efficiency in customer problem resolution.
• Mentor team members in understanding Redwood Connect and TMS, in communication strategies with customers, and initial triage, troubleshooting, and resolution of issues.

Skills

Analytical skills

Problem solving

Communication skills

Interpersonal skills

Time management

Self-motivation

Integration experience

Team player

Education

4-year degree

Tools

TMS

WMS

ERP

Job description

Redwood Logistics LLC is seeking a Customer Support Coordinator to own and manage the full life cycle of assigned customer support requests from inception to resolution and closure. You will collaborate with cross-functional teams to ensure timely, accurate responses and drive continuous improvements.

This remote full-time role is based in Chicago and offers opportunities for internal mobility, benefits, and a chance to impact customers across North America and Mexico.