Customer Support Coordinator

Redwood Logistics LLC; Chicago, Northern (IL, KY); Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

Learning & Development opportunities

Internal mobility opportunities

Employee referral bonus program

Employee Resource Groups (ERGs)

Fundraising & volunteering events

Paid time off & holidays

Paid parental leave

Health, dental, vision & 401k plans (2

401k with company match

Job summary

Redwood Logistics LLC is seeking a Customer Support Coordinator to own and manage the full life cycle of assigned customer support requests from inception to resolution and closure. You will collaborate with cross-functional teams to ensure timely, accurate responses and drive continuous improvements.

This remote full-time role is based in Chicago and offers opportunities for internal mobility, benefits, and a chance to impact customers across North America and Mexico.

Qualifications

• A 4-year degree from an accredited university is preferred, or an equivalent combination of education and transportation industry experience.
• 3-5 years of experience using a transportation management system (TMS), warehouse management system (WMS), or ERP.
• Superior analytic skills are required to support communication and delivered value to Redwood Supply Chain Solutions customers.
• Strong problem solving and critical thinking skills.
• Strong communication and interpersonal skills.
• Ability to prioritize tasks and adapt quickly to changing needs/timelines with attention to detail.
• A self-starter who is flexible, highly motivated, eager to learn, and enjoys working on a team.
• Integration experience is highly preferred, but not required.

Responsibilities

• Respond to requests within required timeframes.
• Investigate and resolve issues and provide timely updates from initial submission throughout resolution.
• Coordinate with subject matter experts for additional training when resolution is unknown to be able to resolve similar requests in the future.
• Regularly create or update documentation and training material in the SCS Customer Support Knowledge Base.
• Identify, recommend, and implement process improvements to drive efficiency in customer problem resolution.
• Mentor team members in understanding Redwood Connect and TMS, in communication strategies with customers, and initial triage, troubleshooting, and resolution of issues.

Skills

Analytical skills

Problem solving

Communication skills

Interpersonal skills

Time management

Self-motivation

Integration experience

Team player

Education

4-year degree

Tools

TMS

WMS

ERP

Job description

Current job opportunities are posted here as they become available.

Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.

Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.

Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.

Purpose of Your Work:

As Customer Support Coordinator working within Redwood Innovate (one of our entities),you will be responsible for you will be responsible to own and manage the full life cycle of assigned customer support requests from inception to resolution and closure.

How You Make a Difference Everyday:

• Respond to requests, notifications, and inquiries within required timeframes.
• Investigate and resolve issues and inquiries and provide timely updates from initial submission throughout resolution
• Coordinate with subject matter experts for additional training when resolution is unknown to be able to resolve similar requests in the future
• Regularly create or update documentation and training material in the SCS Customer Support Knowledge Base
• Identify, recommend, and implement process improvements to drive efficiency in customer problem resolution.
• Mentor team members in understanding of Redwood Connect and TMS, in communication strategies with customers, and initial triage, troubleshooting, and resolution of issues.

You’ve Got This?

• A 4-year degree from an accredited university is preferred, or an equivalent combination of education and transportation industry experience
• 3 - 5 years of experience utilizing a transportation management system (TMS), warehouse management system (WMS), or a type of enterprise resource planning system (ERP)
• 3 - 5 years of demonstrated success working in either:

o operations, finance, or business analytics, preferably within the transportation Industry

• Superior analytic skills are required to support communication and delivered value to Redwood Supply Chain Solutions customers
• Strong problem solving and critical thinking skills
• Strong communication and interpersonal skills
• Ability to prioritize tasks and adapt quickly to changing needs/timelines while maintaining strong attention to detail
• A self-starter who is flexible, highly motivated, eager to learn, and enjoys working on a team
• Integration experience is highly preferred, but not required

What We Offer:

• Access to experts and resources for your Learning & Development journey
• Opportunity for internal mobility
• Employee referral bonus program
• Employee Resource Groups (ERGs)
• Annual fundraising and volunteer events to give back to communities
• Paid time off, floating holidays, time off to volunteer and rollover
• Paid parental leave
• Medical, dental, vision and 401k plans (with match)
• Flexible spending account, mass transit and dependent care plans available
• Health savings account, with a annual company contribution for plan participants
• Short-term and long-term disability; life insurance policies subsidized by company
• Additional benefits including pet insurance, accident care, access to legal advice and more

Work Schedule:

This position is full-time and remote Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage.

Compensation Range:

Salary Range:

$55,000 - $60,000

This position is eligible to earn annual incentives based on individual and company performance.

The estimated pay range reflects an anticipated range for this position. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the geographical location in which the applicant lives and/or which they will be performing the job.

REDWOOD LOGISTICS
1765 N. Elston Ave., Suite 216,Chicago,IL,60642
P: 844-467-3396
E: [e-mail]