Customer Operations Specialist, Multimodal Logistics

Redwood Logistics LLC; Cincinnati (OH); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Paid time off

Floating holidays

Volunteer time off

Rollover of unused PTO

Paid parental leave

Medical, dental, vision and 401(k)

Flexible spending account

Health savings account with company %

Short-term and long-term disability

Life insurance

Pet insurance

Legal assistance

Job summary

Redwood Logistics LLC in Chicago, IL, is seeking a Customer Operations Representative to oversee daily operational functions and ensure excellent customer service. You will handle data entry, load building, scheduling appointments, and related tasks within Redwood Multimodal.

The ideal candidate will thrive in a dynamic environment, possess strong communication skills, and maintain meticulous attention to detail in a fast-paced setting.

Qualifications

• Clear and effective communication/interpersonal skills
• Ability to change focus quickly due to market conditions and/or company needs
• Exceptional attention to detail
• Strong critical thinking skills

Responsibilities

• Oversee and manage operational workflow for designated accounts, providing exceptional customer service
• Identify, investigate, and correct unique customer problems and order delays
• Schedule freight pick‑up and delivery appointments
• Precise data entry work which includes building orders in Redwood’s proprietary TMS
• Provide freight status updates to shippers, receivers, customers, and internal parties
• Communicate relevant updates to customer and/or internal carrier account teams as needed
• Verify all freight charges, and resolve all accounting discrepancies prior to final invoicing
• Proactively generate and process appropriate paperwork for orders, maintaining a strong attention to detail
• Efficient and effective problem‑solving related to customer shipments.

Job description

Redwood Logistics LLC in Chicago, IL, is seeking a Customer Operations Representative to oversee daily operational functions and ensure excellent customer service. You will handle data entry, load building, scheduling appointments, and related tasks within Redwood Multimodal.

The ideal candidate will thrive in a dynamic environment, possess strong communication skills, and maintain meticulous attention to detail in a fast-paced setting.