Remote Customer Support Coordinator — Growth & Flexibility

OpenKrill; United States; Teletrabalho; USD 42 000 - 56 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible remote work environment

Onboarding and ongoing support

Growth opportunities

Collaborative team environment

Resumo da oferta

OpenKrill is seeking a dependable Customer Support Coordinator to provide client assistance, manage support requests, and coordinate scheduling in a remote environment.

This role emphasizes communication, organization, and delivering a positive client experience, with individuals who are detail-oriented, responsive, and capable of working independently using digital tools.

Flexible remote work, onboarding, and ongoing support are provided, with opportunities for growth within a collaborative team.

Qualificações

• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Comfortable using online systems and customer support tools.
• Ability to manage multiple tasks in a remote environment.
• Customer service or administrative experience preferred.
• Reliable internet access and ability to work remotely.

Responsabilidades

• Respond to client inquiries and provide timely, professional support.
• Assist with coordinating scheduling, reservations, and service requests.
• Maintain accurate client records and support documentation in internal systems.
• Communicate with clients via email, phone, and online platforms.
• Track and follow up on open requests to ensure resolution.
• Review service details and confirmations for accuracy.
• Provide general administrative and customer support.
• Collaborate with internal teams to ensure a smooth client experience.

Conhecimentos

Communication

Organization

Remote work

Multitasking

Customer service

Ferramentas

CRM software

Helpdesk tools

Descrição da oferta de emprego

OpenKrill is seeking a dependable Customer Support Coordinator to provide client assistance, manage support requests, and coordinate scheduling in a remote environment.

This role emphasizes communication, organization, and delivering a positive client experience, with individuals who are detail-oriented, responsive, and capable of working independently using digital tools.

Flexible remote work, onboarding, and ongoing support are provided, with opportunities for growth within a collaborative team.