Remote Customer Support Consultant — Global Impact
Supportyourapp-1
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Benefits offered by this job
Job summary
SupportYourApp in the United States is seeking a Customer Support Consultant to deliver outstanding service via chat, phone and email from your home office. You will build strong relationships, troubleshoot issues, and stay current with client solutions and tools.
We value English fluency (C1), at least 1 year in support, and experience with Freshdesk. Join a multicultural, international team, work remotely, and be rewarded with USD compensation and a flexible schedule.
Qualifications
- 1+ year of experience in a customer support role.
- Experience with Freshdesk CRM.
- Strong troubleshooting and issue-resolution skills.
- Analytical mindset for interpreting information.
- Proficient in Google Workspace.
- Detail-oriented and proactive team player.
Responsibilities
- Deliver customer support via chat, phone, and email.
- Build strong customer relationships.
- Keep up with evolving tools and technology.
- Handle sensitive customer data securely.
- Communicate with developers and cross-functional teams.
- Meet KPI and understand client solutions.
Skills
Tools
Job description
SupportYourApp in the United States is seeking a Customer Support Consultant to deliver outstanding service via chat, phone and email from your home office. You will build strong relationships, troubleshoot issues, and stay current with client solutions and tools.
We value English fluency (C1), at least 1 year in support, and experience with Freshdesk. Join a multicultural, international team, work remotely, and be rewarded with USD compensation and a flexible schedule.
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