Senior Customer Advocate - Remote Growth Path

Allied Tech; Austin (TX); Remote; USD 55.000 - 68.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

401(k) with up to 6% match

40 days of PTO

Home-office stipend

Promotion from within

Zusammenfassung

Allied Tech in the United States is seeking a Senior Customer Service Representative for Day Shift to handle inquiries over phone, live chat, and ticketing systems, and to resolve complex cases with patience and judgment.

This fully remote role offers $55,000–$68,000 per year, plus individual and company bonuses up to 10% each; benefits include health/dental/vision, a 401(k) with up to 6% match, 40 days of PTO, and a $200/month home-office stipend.

Qualifikationen

• 1+ years customer service-related experience.
• 1+ year experience with phone, chat, and ticketing software systems.
• Excellent written communication, including grammar, punctuation, and spelling.

Aufgaben

• Responding to customer inquiries across phone, live chat, and ticketing systems
• Resolving complex cases escalated by Customer Service Representatives
• Troubleshooting both common and uncommon problems and guiding customers to solutions
• Identifying patterns in escalated cases and surfacing insights to leadership
• Documenting interactions accurately within internal systems
• Following established processes to deliver consistent, high-quality support
• Representing client brands with empathy and professionalism

Kenntnisse

Customer service experience

Communication

Multitasking

Written communication

Tools

Ticketing systems

Live chat software

Phone support

Jobbeschreibung

Allied Tech in the United States is seeking a Senior Customer Service Representative for Day Shift to handle inquiries over phone, live chat, and ticketing systems, and to resolve complex cases with patience and judgment.

This fully remote role offers $55,000–$68,000 per year, plus individual and company bonuses up to 10% each; benefits include health/dental/vision, a 401(k) with up to 6% match, 40 days of PTO, and a $200/month home-office stipend.