Remote Customer Support Associate

Farmers Juice; New Mexico; Remote; USD 20,000 - 45,000; Part time

Job summary

Farmers Juice is seeking a Customer Service Representative to provide support and assistance to customers. The ideal candidate will have a passion for health and wellness and be skilled in communication and problem-solving. This remote position allows for flexibility in hours, making it great for various lifestyles.

Qualifications

• Genuine passion for health and wellness.
• Prior experience in customer service or related fields.
• Clear spoken communication skills.

Responsibilities

• Answer inbound customer calls with clarity and calm.
• Solve order, delivery, and product-related issues.
• Communicate with the internal team for feedback.

Skills

Customer Service

Communication

Problem Solving

Organization

Job description

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This range is provided by Farmers Juice. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20,000.00/yr - $45,000.00/yr

Location: Remote

Compensation: $15 / hour (Independent Contractor)

Schedule: Part-time or full-time (20-40 hours/week)

Job Description:

Farmers Juice (farmersjuice.com) is looking for someone who's kind, warm, and genuinely enjoys helping people feel heard, supported, and cared for. You'll be the friendly voice our customers reach when they need help — whether that's tracking a delivery, fixing an order, or just understanding what makes our juices special. If you're a clear communicator who thrives on solving problems with heart and clarity, we'd love to hear from you.

What You'll Do

• Answer inbound and warmth customer calls with warmth, clarity, and calm
• Solve order, delivery, and product-related issues quickly and kindly
• Leave customers with a "wow, that was easy and helpful" feeling
• Communicate with our internal team for escalations or feedback loops
• Track calls, resolutions, and callback needs using tools like Aircall and Google Sheets
  
  

Requirements

You're a Great Fit If You:

• I have a genuine passion for health and wellness.
• Are a natural helper - patient, clear, and calm under pressure
• Genuinely enjoy connecting with people and making them feel good
• Have prior experience in customer service, healthcare, retail, or admin
• Speak clearly, kindly, and confidently on the phone
• Are organized, consistent, and don't let tasks slip through the cracks
• Have reliable internet and a quiet work environment
• Ideal for stay-at-home moms, for people who enjoy work-from-home
  
  

We invite candidates to carefully read the questions. If we do not see a loom video or any sort of video introduction for 1st question, you will not be considered as candidates.

Thanks so much for taking the time to apply! We appreciate your time and effort.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Customer Service

• Industries

  IT Services and IT Consulting

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