Customer Support Associate - US Remote

Lensa; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

Lensa is seeking a Customer Support Associate for a fully remote role. The ideal candidate will handle customer inquiries regarding insurance policies, demonstrating empathy and adaptability. This entry-level position offers competitive benefits, including health insurance and a 401K matching program.

Benefits

100% remote position

15 days of vacation

5 sick days

2 volunteer days annually

Group health insurance

Employee Assistance Program

401K matching with immediate vesting

DoorDash Pass subscription

Qualifications

• At least 1 year of customer service experience required.
• Previous call center experience preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Manage customer accounts for Personal Insurance policies via chat, email, and phone.
• Explain insurance products with a consultative and empathetic approach.
• Assist third parties with policy documentation and modifications.

Skills

Empathy

Communication

Adaptability

Spanish speaking

Education

Property & Casualty insurance license

Job description

Join to apply for the Customer Support Associate - US Remote role at Lensa.

Lensa is the leading career site for job seekers at every stage of their career. Our client, Experian, is seeking professionals. Apply via Lensa today!

Experian Insurance Services is reinventing the insurance broker model with technology, data, and human interaction. We aim to make finding the best home and auto insurance easy, straightforward, and transparent. We are committed to leveraging technology to save our customers money, time, and hassle, and we are just getting started. We seek individuals passionate about products that simplify consumers' financial lives.

The Customer Support Associate will handle customer interactions via chat, email, and phone, addressing inquiries, making policy changes, and advising on insurance needs. The goal is to resolve customer issues on first contact and exceed expectations. This is a remote role requiring reliable internet and a quiet workspace. You will report to the Customer Support Team Lead.

Responsibilities

• Manage customer accounts for Personal Insurance policies through various communication channels using insurance systems.
• Explain insurance products with a consultative and empathetic approach.
• Assist third parties with policy documentation and modifications.
• Collaborate within a team environment.
• Hold a Property & Casualty insurance license and have at least 1 year of customer service experience.
• Previous call center experience is preferred.
• Demonstrate empathy towards customer needs.
• Adapt to a fast-paced environment and change.
• Work hours: 9:30am - 6pm MST.
• Spanish speaking skills are a plus.

Benefits

• 100% remote position open to U.S. residents.
• 15 days of vacation, 5 sick days, 2 volunteer days annually.
• Group health insurance, Employee Assistance Program, wellness plans, online discounts, pet insurance, and more.
• Employee stock purchase program, 401K matching with immediate vesting.
• DoorDash Pass subscription.

Experian values its culture, focusing on DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, recognition, and volunteering. Recognized as a Great Place To Work, Fortune's Best Companies, and Glassdoor's Best Places to Work (4.4 stars). Learn more about Experian Life and careers.

Experian is an Equal Opportunity and Affirmative Action employer. We celebrate diversity and encourage everyone to bring their whole self to work. Accommodations are available for disabilities or special needs. All information is kept confidential per EEO guidelines.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: IT Services and IT Consulting