Associate, Client Support

Graebel Companies, Inc.; California; Remote; CAD 44,000 - 55,000; Full time

Job summary

An innovative company is seeking a Client Support Associate to join their dynamic team. This role focuses on delivering exceptional service in talent mobility, ensuring compliance with standard operating procedures, and providing support for client queries. The ideal candidate will possess strong attention to detail, excellent organizational skills, and a passion for creating outstanding customer experiences. This position offers the flexibility of remote work while being part of a forward-thinking organization that values integrity and a people-first approach. If you are ready to make a significant impact in a collaborative environment, this opportunity is for you.

Qualifications

• 1-3 years of relevant experience, preferably in relocation or assignment management.
• Strong organization and problem-solving abilities are essential.

Responsibilities

• Provide ticket query support and ensure compliance with SOP.
• Perform daily audits of tickets and update points of contact.

Skills

Attention to detail

Customer service

Data entry

Problem-solving

Time management

Teamwork

Ability to analyze data

Basic algebra and geometry

Job description

Operations and Customer Service --> Mobility Operations (Domestic and International)

Job Location

REMOTE, Canada

Tracking Code

5290-263

Position Type

Full-Time/Regular

This role can be based anywhere in Ontario, Canada.

Are you ready to open a world of opportunity in talent mobility? Our clients include some of the largest and most recognized brands in the world. They’re innovators and leaders in their industries, making life-enhancing breakthroughs every day. We help them tap into those opportunities by placing their exceptional people where they need to be, anywhere in the world. When it comes to service, we set the bar for exceptional … and then we raise it with fresh ideas, leading tools and innovative approaches, and it’s all grounded in our values of truth, love, and integrity. We call it People-first Mobility. We’re looking for exceptional people who share those values along with our passion for delivering the highest levels of service. If that sounds like you, and if you’re ready for a new career opportunity, we’d like to hear from you! Here’s to the world ahead.

We are looking for a Client Support Associate that will provide ticket query support to our client. This person will ensure that the client's program is executed in compliance with the standard operating procedures (SOP) and Graebel's standards to ensure consistency and efficiency in operations.

PRINCIPAL/ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Answers general queries from internal clients, including monitoring inquiries.
2. Data Entry, gathering of required details, and process management based on SOP.
3. Daily audit of tickets to ensure the correct support is applied, partnering with others for information verification.
4. Update designated points of contact (POC) with information to ensure accuracy.
5. Process tickets while ensuring compliance with Graebel data integrity standards and client SOP.
6. Perform any other related duties as required or assigned.

Required Skills

• Shares strong willingness to drive impact.
• Strong attention to detail with accuracy being at the core of all tasks.
• Strives towards excellent service levels to create an exceptional customer experience.
• Ability to read, analyze and interpret general business periodicals, technical procedures, and numerical data.
• Ability to write simple reports and general business correspondence.
• Ability to apply concepts of basic algebra and geometry.
• Strong organization, time management, and problem-solving abilities.
• Ability to work both independently and on a team.

Required Experience

• 1-3 years of relevant professional experience.
• Previous experience within professional relocation or assignment consultation/management preferred.

As a testament to our commitment to diversity, equity, inclusion, and belonging, our salary bands are transparent both internally and as a part of our external recruitment process. The targets for this role are dependent on market/geographic location and range from $44,000 to $55,000 CAD.

Graebel Companies, Inc. is an EEO/AA Employer M/F/Disabled/Vet