Remote Customer Support Agent - Entry Level

Talentoma; Augusta (GA); Remote; USD 39,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Paid leave

401(k)

Maternity leave

Stipends

Job summary

Talentoma is seeking a Customer Service Agent to answer customer questions by phone, email, and chat. You’ll help customers understand products and services, resolve routine issues, and guide next steps.

This is a fully remote, work from home position in Georgia, United States, with a 40-hour weekly commitment. You’ll work within the support team under a customer service team lead, handling tickets with CRM and contact-center platforms.

Qualifications

• High school diploma or equivalent.
• No prior experience required; related customer service experience is preferred.
• Comfort learning CRM, support platforms, and contact-center workflows.
• Clear spoken and written communication skills.
• Authorization to work in the United States.

Responsibilities

• Handle incoming calls, emails, and chat requests from the service queue and confirm the needed assistance.
• Review account details in CRM (Microsoft Dynamics 365) before discussing information.
• Create and update service tickets in Salesforce Service Cloud with actions and next steps.
• Answer product questions using approved materials and explain features.
• Navigate Genesys contact-center system with approved procedures.
• Resolve routine questions within authority and verify steps align with guidance.
• Follow up on open tickets and request missing details while sharing progress.
• Escalate unresolved issues with a concise summary and troubleshooting steps.
• Confirm resolution and close tickets or assign remaining work.
• Meet quality standards for accuracy, turnaround, notes, and timely follow-up.

Skills

Customer service

Clear communication

Attention to detail

Remote work readiness

Education

High school diploma or equivalent

Tools

Microsoft Dynamics 365

Salesforce Service Cloud

Genesys

Job description

Talentoma is seeking a Customer Service Agent to answer customer questions by phone, email, and chat. You’ll help customers understand products and services, resolve routine issues, and guide next steps.

This is a fully remote, work from home position in Georgia, United States, with a 40-hour weekly commitment. You’ll work within the support team under a customer service team lead, handling tickets with CRM and contact-center platforms.